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Terms and Conditions

Basic Information

These Terms and Conditions ("Terms") constitute a legally binding agreement between Fraxus Technologies Limited ("Company", "We", "Us", "Our") and You ("You", "User") and govern all aspects of accessing and using the website skins4cs.com ("Website") and the reselling of Steam-supported virtual items for use within computer games (such as weapons, skins, etc.) by the Company through the Website (hereinafter the "Products"). We strongly encourage You to carefully read these Terms in their entirety. By accessing and continuing to use the Website's functionality, regardless of whether You purchase Products, You acknowledge that You have read, understood, and agree to be bound by these Terms in full. These Terms are complemented by our Privacy Policy ("Policy"), which details how Your personal data is processed when using our Website and purchasing Products through it.

Eligibility

We urge parents and legal guardians to monitor and ensure the safe use of our Website and its Products by children. We do not knowingly provide access to our Website and Products to individuals under 18 (eighteen) years of age. If You are below this age threshold, You must be represented by at least one parent or legal guardian to use our Website and purchase our Products. By creating an account on our Website, You certify that You are at least 18 (eighteen) years old and face no legal restrictions regarding the use of our Website and Products, or that You are properly represented by a parent or legal guardian.

Intellectual Property

The Company is the sole owner or lawful licensee of all intellectual property rights to the Website and all content available on the Website, including, but not limited to, computer code, visual interface, texts, images, animations, design, button icons, music, video, trade names, expressions and other intellectual property objects (hereinafter "Website Content"). The Website and the Website Content embody trade secrets, trademarks, and works protected under worldwide copyright and other intellectual property laws. We grant You a right to access and use the Website Content, in whole or in part, solely for Your personal, non-commercial purposes. You acknowledge and agree that You may not reproduce, modify, rent, lease, loan, sell, distribute, mirror, frame, republish, download, store on a retrieval system, transmit, or create derivative works of the Website Content, in whole or in part, by any means without our prior written consent. Provisions concerning intellectual property rights to Products are separately specified in these Terms.

Prohibited Behavior

In connection with accessing and using the Website, regardless of whether You purchase Products, You agree not to:

  • Access or use the Website for any purpose other than that for which We make the Website available;
  • Breach or circumvent any laws, regulations, or bylaws, these Terms, and our Privacy Policy;
  • Attempt to disable, damage, interfere with, disrupt, or create an undue burden on the Website or the networks or services connected to the Website;
  • Exploit errors and bugs in the Website to gain access that would otherwise not be available;
  • Copy or adapt the Website software;
  • Use or launch any unauthorized technology or automated system to access the Website or extract content from the Website, including but not limited to spiders, robots, screen scrapers, or offline readers;
  • Infringe or breach the copyright, trademark rights or any intellectual property rights or other rights of the Company or any third party;
  • Attempt to impersonate another user or person or use the username of another user;
  • Use the Website fraudulently or unlawfully, or in a manner that is contrary to the interests of the Company, any specific rule or requirement which We stipulate on the Website concerning a particular part of the Website or the Website generally;
  • Create more than one Account.

We reserve all legal rights to recover damages or other compensation under these Terms or as allowed by law.

Account Creation and Management

Access to our Website requires an individual account for Product purchases. Authentication is exclusively through your Steam user account, provided by Valve Corporation. By using Steam authentication, you agree to comply with all Steam legal documentation. Please note that the Company operates independently from Valve Corporation and Steam services. Upon your initial Steam sign-in, we automatically generate your Website account ("Account"). This Account enables Product purchases, balance management, and tracking of purchased Products. Each Steam user account is restricted to one corresponding Website Account. Account creation through automated means, including bots, is strictly prohibited. Account sharing is not permitted unless explicitly authorized by the Company. By signing in to the Website, you grant us authorization to access and utilize specific Steam user account information, including but not limited to your public Steam profile data and virtual item inventory. For comprehensive information about our data processing practices, please refer to our Privacy Policy.

Products Offered

We resell Steam-supported virtual items for use within computer games. The list, descriptions, and prices of all Products are available on the Website. The Company strives to provide accurate Product descriptions; however, we do not guarantee that Product descriptions are always accurate, complete, reliable, current, or error-free. We reserve the right to modify the list of Products offered and their respective prices according to our business needs without prior notification. It is important to note that Products are intellectual property objects owned by Valve Corporation or its affiliates, counterparties, and are protected worldwide by copyright and trademark laws. Therefore, purchasing Products through the Website does not transfer any intellectual property rights to You. You are granted only a restricted right to use Products for their intended functional purposes, specifically as in-game assets, unless otherwise provided by these Terms or permitted by the intellectual property owners. Any modification or use of the Products for any other purpose would constitute a violation of Valve Corporation and/or its affiliates' or counterparties' intellectual property rights.

Purchases and Payments

To purchase Products, select your desired item and complete payment using your preferred payment method. All payments are processed by independent third-party services. This Website does not collect payment information such as credit card details; we only receive payment confirmation notifications. You are responsible for complying with all applicable tax laws, including reporting and paying any taxes related to your Product purchases through the Website.
We will deliver your purchased Product to Your Account promptly, within 24 hours of receiving payment confirmation. Once delivered, you may transfer the Product to your Steam user account. If payment is unsuccessful or declined by the payment service provider, we are not obligated to fulfill the purchase.
Products are classified as digital content not supplied on tangible media under Directive 2011/83/EU of the European Parliament and of the Council. By purchasing Products, you acknowledge and agree that you waive your right of withdrawal, and Products cannot be returned as specified in Article 16(m) of Directive 2011/83/EU of the European Parliament and of the Council. If you experience any issues with a Product, please contact us immediately. We provide a 24-hour guarantee for Products that contain errors upon delivery to Your Account or do not match your purchase.

Refund and Return Policy

Users can add funds to their skins4cs.com account in specific denominations (e.g., 10, 25, 50). These funds are then used to directly purchase in-game items from the site. Refunds are generally not available for funds used in part or for any item purchased on skins4cs.com. Deposits may be eligible for a refund only in cases where an error occurred on our end. To purchase items on our site, users must have a public Steam inventory, a valid trade link, and active Steam Guard enabled via email or mobile authenticator.
Purchases can only be made using the available balance in your account. To buy an item from the market, simply select it and click "Buy." The required amount will be automatically deducted from your balance. Please ensure you have sufficient funds before making a purchase. To add funds to your account, click on your current balance and select "Add funds." Choose your preferred payment method, deposit amount, and enter your credit card details. Once verified, your funds will be added to your balance within a few minutes. We do not charge any commissions for adding funds to your balance. The actual payment amount may be slightly higher due to currency conversion rates applied by the payment system.
You can add funds using any currency. During the payment process, your currency will be converted into the skins4cs.com balance currency for seamless transactions. According to our site rules, refunds are typically only granted if no funds have been spent from the user's account. To request a refund, contact our technical support team at [email protected] with your account details. Refunds usually take up to 5 business days to process, although some payment methods may require longer.
If you haven't received your refund within 5 days, please contact us for further assistance. Withdrawals from your account generally take up to 5 business days to complete. Delays may occasionally occur during the withdrawal process.

Know Your Customer (KYC)

To safeguard the security and integrity of our platform, skins4cs.com implements a selective Know Your Customer (KYC) process. We take proactive measures to prevent the misuse of our platform for illegal activities, including fraud and money laundering.

As part of our selective KYC approach, we may request identity verification from users who meet certain criteria or engage in activities that trigger concerns. These criteria include, but are not limited to:

  • High-Value Transactions: Users conducting transactions that are considered substantial in value or volume compared to typical platform usage.
  • Unusual Account Activity: Users whose account behavior deviates from normal patterns, such as rapid trading, frequent large withdrawals, or other irregularities.
  • Multiple Account Usage: Users operating multiple accounts in a manner suggesting potential abuse or circumvention of platform rules.
  • Suspicious Payment Methods: The use of payment methods that cannot be verified as belonging to the user or are flagged for potential misuse.
  • Third-Party Claims: Instances where a third party raises claims related to a user's transaction, such as chargebacks or disputes.
  • Engagement in Illegal Activities: Any involvement in illegal activities or violations of the Terms of Use.

In the event that You are selected for KYC verification, We may request the following documents:

  • Proof of Identity: A valid government-issued ID, such as a passport or national ID card.
  • Proof of Address: A recent utility bill, bank statement, or other documents that confirm Your residence.
  • Verification of Payment Method: Documentation that verifies ownership of the payment method used on the platform.
  • Additional Information: Any other documents or information required to comply with applicable laws and regulations.

Failure to provide the requested documents within the specified timeframe may result in actions including, but not limited to, the suspension of Your account, freezing of funds, or refusal to process transactions.

All information and documents provided as part of the KYC process are handled in accordance with Our Privacy Policy and are used solely for the purposes of identity verification and compliance with legal obligations. We are committed to protecting Your privacy and ensuring that Your data is secure.
By using skins4cs.com, You agree to comply with these KYC requirements and understand that these measures are in place to maintain the safety and integrity of Our platform.

Your Privacy

Your privacy is important to us. We are committed to processing Your personal data in a lawful, fair, and transparent manner. For complete information regarding how we handle Your personal data, please refer to our Privacy Policy.

Applicable Law and Dispute Resolution

These Terms, Privacy Policy, and all relations between You and us, including any contracts and agreements, are governed by the law of the Republic of Cyprus. Any claims and disputes arising from these Terms, Privacy Policy, or relations between You and us, including any contracts and agreements, shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.
We encourage You to contact us regarding any issues concerning the use of the Website or purchase of Products, including complaints. We will make every effort to reach a settlement through negotiations.
However, if You believe Your rights under applicable consumer protection laws have been violated, You may utilize the European Commission's Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/ to seek a resolution. Additionally, there may be other dispute resolution platforms available in Your country of residence.

Updates

The Company reserves the right to modify, amend and update these Terms at any time. Any updated Terms will be posted on the Website. Please refer to the last effective date, which indicates when changes were last made by us. Your continued use of the Website following the effective date of any update constitutes your acceptance of the current version of the Terms.

Severability

If any provision of these Terms is determined by a court to be unlawful, void or unenforceable for any reason, that provision shall be severed from these Terms without affecting the validity and enforceability of any remaining provisions. All other provisions of these Terms shall remain in full force and effect.

Links

The Website may contain links to third-party websites that are outside the Company's control and not covered by these Terms. The Company will not be liable for the content of any third-party websites, the actions or omissions of their proprietors, or any third-party advertisements and sponsorships displayed on those websites. Hyperlinks to other websites are provided solely for informational purposes. You access and use such links entirely at your own risk.

Limitation of Liability

In no event shall the Company, its owners, affiliates, contractors, or agents be liable to You or any third party for any direct or indirect lost profits, lost business damage, special, indirect, consequential, exemplary, or incidental damages related to or arising from the use of or access to the Website or purchase of Products. Nothing in this section is intended to limit our liability for damages caused by our own gross negligence, intentional misconduct, or unlawful actions. Furthermore, nothing in this section is intended to limit or alter Your rights as a consumer that cannot be limited or altered under applicable law. Under no circumstances shall our total liability exceed the amount You have paid to us during the last 12 months or EUR 200, whichever is greater.

Disclaimer

WE DO NOT GUARANTEE THAT THE WEBSITE, ITS CONTENT, OR THE PRODUCTS WILL BE ERROR-FREE, UNINTERRUPTED, OR DEFECT-FREE. WE ALSO DO NOT GUARANTEE THAT YOUR USE OF THE WEBSITE WILL PRODUCE SPECIFIC RESULTS. THE WEBSITE, ITS CONTENT, AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." THE INFORMATION PROVIDED ON THE WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. WE CANNOT GUARANTEE THAT ANY FILES OR DATA DOWNLOADED FROM THE WEBSITE WILL BE FREE OF VIRUSES, CONTAMINATION, OR DESTRUCTIVE FEATURES. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. WE ARE NOT LIABLE FOR THE ACTS, OMISSIONS, OR CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE WEBSITE. YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND THE PURCHASE OF PRODUCTS. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ITS CONTENT IS TO CEASE USING THE WEBSITE OR SUCH CONTENT. THIS LIMITATION OF LIABILITY IS AN INTEGRAL PART OF THE AGREEMENT BETWEEN US. WE ARE NOT RESPONSIBLE FOR THE CORRECT, ERROR-FREE, OR UNINTERRUPTED OPERATION OF ANY SERVICES PROVIDED BY VALVE CORPORATION, INCLUDING BUT NOT LIMITED TO STEAM.

User Support

For any inquiries or issues related to the Website, contact us at [email protected]. We aim to respond as swiftly as possible. Effective Date: March 19, 2025